My child is sick and going to miss their basketball class this week. What actually happens now? It’s one of the most common messages Little Boomers gets from parents, and it’s a fair question. Kids get sick, families have events, school schedules clash. Here’s exactly how it’s handled.
If your child misses a class due to illness or another valid reason, Little Boomers can arrange a credit to your account rather than a refund. Reaching out as early as possible, and including any relevant documentation for illness, is the fastest way to get it sorted under our kids sports makeup class policy.
One of the most common things we hear from parents is that they worry their child will fall behind if they miss a class. They also worry that the money they paid will be wasted. But missing a class is okay. When they come back, we help them join in again and keep learning.
What happens if my child misses a basketball class?
You let the team know, and rather than losing the session outright, a make up class or credit can be arranged for your account. This is different to a cash refund, which isn’t offered for missed classes, but a credit means the session isn’t wasted.
Do I get a refund if my child is sick?
No, refunds aren’t provided for missed classes. What’s offered instead is a make up class or a credit to your account, which can go toward a future session or term.
What do I need to provide for a missed class due to illness?
Relevant documentation, such as a medical certificate, helps the team process the request quickly. It’s worth sending this through as soon as you have it rather than waiting until the term ends.
How do I actually request a credit for a missed class?
Contact the Little Boomers team directly, either your local coach or Head Office, as soon as you know your child will miss a session. The earlier this happens, the easier it is to sort out before the next class runs.
Who do I contact, my local coach or Head Office?
Either is a fine starting point. Your local coach can often help directly, and larger account questions can be passed on to Head Office if needed.
How long does it take to process?
It depends on the request, but reaching out promptly, ideally before or shortly after the missed session, is what keeps things moving quickly.
What Parents Worry About
“I don’t want to lose the session we’ve already paid for just because my child got sick.”
Coach’s Answer: We know that kids can get sick and miss a class sometimes. We don’t want parents to worry that they have lost their class. Just let us know what happened, and we’ll help you with the missed class.
Why This Matters: Parents are juggling a lot, illness, school events, family commitments, and the last thing anyone wants is to feel penalised for something outside their control.
Coach’s Tip: Our biggest tip is just to let us know as soon as you can. A quick message before the class is really helpful and makes it much easier for us to keep track and help with the next steps.
How Little Boomers Helps
Every Little Boomers location is run by accredited, qualified coaches who understand that kids get sick and plans change. The credit-based approach exists so a missed class doesn’t mean a wasted term, and it’s part of why families stick around, Little Boomers has a 75-80% term renewal rate across its network. The goal is always to keep basketball feeling easy for families, not to add stress to an already busy week.
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If your child is returning after missing the start of a term altogether, our post on My Child Missed the Start of Term 3 — Is It Too Late to Join Basketball Classes for Kids? covers that situation directly.
The Raising Children Network has useful guidance on keeping kids active safely, including when to hold off on physical activity while recovering from illness.
From Our Coaches
We often see parents worry that their child will fall behind if they miss a class. But when they come back, they usually get back into the class pretty quickly. We help them join in and keep going.
Frequently Asked Questions
1. Do I get my money back if my child misses a class?
No, missed classes aren’t refunded, but a make up class or credit to your account can be arranged instead.
2. What if my child misses more than one class in a term?
Reach out for each missed session individually so the team can track and apply credits correctly.
3. Do I need a medical certificate for every missed class?
It’s most useful for illness-related absences, and it helps the request get processed faster.
4. Can the credit be used for holiday camps instead of the next term?
Speak with your local coach or Head Office about how a specific credit can be applied, as this can vary by situation.
5. What if my child misses class for a non-illness reason, like a family event?
Let the team know regardless of the reason. The same process applies whether it’s illness, travel or another commitment.
Key Takeaways
- Missed classes aren’t refunded, but a credit to your account can be arranged instead
- Reaching out as early as possible is the single biggest factor in a smooth process
- Documentation, like a medical certificate, helps illness-related requests move faster
- The same process applies whether the absence is due to illness, travel or a family event
- Your local coach or Head Office can both help, start with whichever is easiest to reach
A missed class doesn’t have to mean a wasted one.
With a straightforward credit process and coaches who understand that life happens, keeping your child’s basketball term on track is easier than most parents expect.
If your child’s about to miss a session, reach out to your local coach today.
Your child’s spot is locked in for the year — no re-enrol stress