Franchisee Support Portal

Need Support From Head Office?

Before submitting a ticket, please check the resources below. Most common questions can be resolved immediately using our existing guides and playbooks.

Step 1: Use the Franchisee Help Desk Tool

The Franchisee Help Desk Tool connects directly to the Franchise Resource Centre, the Boomer Support Hub, and all live workshops. Use this tool as your first step when looking for answers. It is designed to make navigation faster and easier, with clear categories that help you find what you need quickly without digging through multiple platforms.

Step 2 — Search the Knowledge Base

Use the Knowledge Base to quickly find answers to common operational, marketing, billing, and system questions.

Step 3 — Check the Franchise Resource Centre

Many processes already have detailed playbooks. Please review the Franchise Resource Centre to see if your issue has an existing step-by-step guide.

Step 4 — Submit a Support Ticket

If you have reviewed the Knowledge Base and relevant section of the Franchise Resource Centre and still need assistance, please click the chat widget icon below to submit a support ticket. Please provide clear and detailed information so we can resolve your request efficiently. Tickets are prioritised based on urgency and operational impact. Our team aims to resolve standard requests within 24 business hours. More complex matters may require additional time. All support must be submitted through this portal to ensure it is properly tracked and resolved.

Support Process (Available Mon-Fri 9 AM - 5 PM)

To ensure all requests are tracked and resolved efficiently, please do not send support requests via WhatsApp, direct message, or personal email. All support must be submitted through this portal.